Krisp 2.83.4 Call Center AI Updates

This release introduces Conference mode for Voice Translation (beta), more natural Accent Conversion with lower CPU usage, and background app updates. It also includes simpler troubleshooting and reporting, plus audio and connection fixes.

Introducing Conference mode for Voice Translation (beta)

Agents can now bring a supervisor or specialist into a translated call to help resolve a customer’s request on the spot. Conference mode supports three-way conversations using the two languages configured for the call.

Agents turn on Conference mode in the Widget when another person joins without interrupting the ongoing call flow. Everyone then hears each person speak, followed by the translation.

Interested in evaluating Conference mode during beta? Contact your Account Executive to opt in.

Feature updates and key enhancements

• More natural conversations with AC, less CPU usage: A major Accent Conversion update makes speech sound more natural while better preserving the speaker’s voice across all supported US and British English output models. Agent and customer Accent Conversion also use less CPU, leaving more processing power for other tools used during calls and working perfectly on older machines.

• Background app updates: Krisp can now install updates in the background while agents keep working, then switch to the new version once they’re off a call. Auto-update respects the version limits set by your admin. Available on supported Windows installations with auto-update enabled.

• Guided troubleshooting for agents: Krisp now suggests fixes when the Krisp Microphone or Krisp Speaker isn’t selected in the calling app, the headset isn’t compatible with Voice Isolation, or system load is high. Agents can solve these minor issues themselves and get back to their calls faster, and still report a problem for investigation in more complex cases.

• Agents can report Voice Translation issues in one click: When Krisp alerts an agent that Voice Translation has stopped, the agent selects Report and Krisp sends it right away with the time and logs, with no form to fill in. Agents stay focused on the customer, and Krisp gets what it needs to start investigating. For teams using VT Accuracy QA, the reported call is also highlighted in the admin portal, so Admins can quickly find and share the recording.

Bug fixes

• Krisp stays online when a pending upload can’t be found: Fixed an issue where Krisp could repeatedly go offline and show a “server is busy” banner when the server could no longer find a recording waiting to upload.

• Microphone stays at the optimal level: Fixed an issue that could lower the Krisp Microphone volume, even when locked at the optimal level, when an agent switched headsets after using Voice Translation on an earlier call.

• Bluetooth headsets keep a steady volume: Fixed an issue that could cause sudden volume changes during calls on Bluetooth headsets.

• Transcripts stay in order: Fixed an issue that could move the first part of a conversation to the end of the saved transcript when Voice Translation was turned on partway through a call.