Krisp 2.78.2 Call Center AI Updates

This release introduces Krisp Voice Security, our new product line defending contact centers against AI voice fraud, with Deepfake Detection and Agent Voice Verification. It also brings Universal Accent Conversion (beta), faster and more reliable Voice Translation, and a set of stability and connectivity fixes. Let's take a closer look.

Introducing Krisp Voice Security

Krisp Voice Security is our new product line for protecting contact centers against voice-based threats: synthetic caller fraud and agent identity fraud.

• Deepfake Detection: Krisp can now identify synthetic and cloned caller voices in real time. When a synthetic voice is detected, the agent receives an inline alert prompting them to follow their organization's fraud policy, and the event is logged in Speech Analytics for admin review. Admins can contact their Account Executive to enable it.

• Agent Voice Verification: Krisp now continuously confirms that the person on each call is the agent who was hired and credentialed. Agents enroll either automatically from production call audio or through a supervised onboarding session, and any significant deviation from their voice profile surfaces as an alert in the admin portal. Krisp stores a numeric voiceprint rather than call recordings. To enable this feature, Admins should contact their Customer Experience Manager.

Feature updates and key enhancements

• Universal Accent Conversion (beta): Accent Conversion now works for any agent, whatever their accent, so admins no longer need to create a separate team per accent. They set the source accent to "Any" in the admin portal and agents see "Any to US" in the app. The feature is in beta and currently supports US English as the output accent.

• Ringtones come through clearly with customer Accent Conversion: Krisp now recognizes ringtones while customer Accent Conversion is on and leaves them untouched, so agents hear incoming calls ring as usual.

• Smarter automatic language detection for translated calls: Automatic language detection is now more accurate, so the customer's language is identified more reliably. Detection runs at the start of every call and every Voice Translation session. When Voice Translation is off and the customer is speaking a different language, Krisp suggests turning it on for that language. Detection also continues after an agent switches languages, so further changes are reliably detected.

• Voice Translation starts 2x faster: Translation sessions now start in half the time. Across hundreds of daily calls, that adds up to lower handle time and a smoother start to every conversation.

• Voice Translation turns off when calls end: When the CX Bridge detects a call end, Krisp shows a notification with a 5-second countdown. If the agent is still on the call, they can keep Voice Translation running. Otherwise it turns off automatically, ensuring translation doesn’t stay active after a call ends.

• Improved network checker: Agents can now confirm that Krisp, including Voice Translation, runs reliably on their setup, and IT teams can diagnose connectivity issues faster, with fewer false alarms.

• Noise Cancellation (NC) delay at every call start: For customers using CX Bridge, the NC delay now gets correctly applied at the start of each call. That way, agents reliably hear start-of-call sounds such as whispers and the ringtone at the call start.

Bug fixes

• Widget appears at call start with the CX Bridge: With the CX Bridge enabled, the Widget now appears consistently at the start of every call, so agents see Voice Translation messages and Krisp controls right away.

• Complete CCaaS call details in analytics: For teams using the CX Bridge, call analytics and after-call data now capture full CCaaS details more reliably, including whether the agent or the customer ended each call, so admins get complete and accurate reporting.

• Live Monitoring status between calls: Live Monitoring now reflects the agent's actual call status and clears once a call ends.

• Reliable After-call Summaries: After-call Summaries now generate reliably, including after short calls, and Sign out and Quit stay responsive.

• Windows app updates: The Krisp Windows app now launches reliably after an update.